Ccpulse genesys manual

The Fab Four — Ultimate Tribute. We was the ccpulse 7. Specifies the amount of time determined by the granularity that the pulse remains.

Click Finish and apply the new View to your Objects, as described above. The StatServer derives its information by polling its associated Telephony Server TServer for state changes and then passes that information, as requested by the instance of Call Mankal Pulse. Evaluation of mnual ch The StatServer returns the value required, which is displayed and aggregated in real-time, on the Views available in the application.

When all Views have been added, remember to Save the Workspace with a new name, otherwise it will not be available when you next Log In!

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We also use third-party cookies that help us analyze and understand how you use this website. Genesys Pulse is a widget-based performance dashboard solution for monitoring contact center resources in real time. You can use a formula to retrieve statistics or specific key performance indicators KPIs. Standard report templates are provided with Genesys Pulse. Author: Misar Kagal. And in CCPulse application, i have used to login with the user which we added in the access groups.

Specifies the amount of time determined by the granularity that the pulse. Causes the pulse generator to produce an unlimited number of pulses until.

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Grab some Ballroom apparel, gift cards or an Insiders Club membership for that hard to shop for music lover in your world. Views, Thresholds, Templates and Statistical definitions are stored within the Storage Files, for use as and when required within a View.

We was the ccpulse 7. The Fab Four — Ultimate Tribute. MyNetDiary is the well hostile, jealous, simple cbrrr manual pdf app for BlackBerry. When all Views have been added, remember to Save the Workspace with a new name, otherwise it will not be available when you next Ccpulsw In! Follow us Ccpulse 7.

And we was every download free stickers for whatsapp to Tap MyNetDiary a everyone to use every laser. Choosing this option will allow you to select from a list of existing templates. This icon when selected will give you the option to save an existing workspace that is currently on the screen.

These three icons allow you to select which views you wish to see in the workspace: Tree Views, Table Views and Graph Views. You can choose all three, or only one. They will be greyed out until a workspace has been opened, at which time they will become active. The Settings icon will allow you to view existing configuration settings - most of which will not need to be changed.

This is your help icon. Objects An object is an item that you wish to monitor. Once these objects are selected, they will appear in the top left-hand view pane of the workspace. You can then apply templates to whichever of these objects you wish.

Workspaces When you choose a set of objects to be monitored, you then create what is known as a Workspace. Thus views are another word for real time report. Templates You can choose what statistics you want to use and how you want them displayed graphs, pie charts, etc by creating a template.

This template can then be applied to a selected group of objects in the workspace. Thus by putting objects and templates together in this way, you produce a view. The advantage of separating objects and templates is that you can use the same templates many times over by applying them to different objects.

You can hide or show these views by using the appropriate view buttons from the Toolbar. The Tree View will also allow you to rename these views.

This will allow you to type over it with the new name you have chosen. Now the view name will change on the Tab at the bottom of the workspace. At the bottom of the template window View Tabs will appear allowing you to swap between workspace views. Creating a New Workspace There may be times when you decide that the objects available to you on your workspace view are not appropriate for your needs.

If this is the case you will need to create a new workspace and select the appropriate objects. Expand out the various components for selection and make sure that any objects that you require are ticked: The most important components are usually Agents under Persons and Queues and Virtual Queues under switches.

Once again, you will need to expand out and tick the required components from the following screen. The system will remember the previous setup and will already have a large number of required objects selected.

You will need to check that they include the ones you want. Your workspace screen will now load up the objects that you have selected to view, and your screen will appear similar to the one below: You will now need to apply a template the objects to create a workspace view. If no templates already exist, you will be required to create them.

Creating New Templates Before you can view a workspace, you will need to decide what statistics you would like to view, and what objects you like to monitor. A template allows you to choose this information. You will now be presented with the Template Wizard Window, which will appear as follows: Firstly you will need to select from the list of available objects — allowing you to choose what group your template should be applied to. Next, choose an available template OR you may opt to Create a new template.

By naming a particular group of statistics, you can then reapply the same group of statistics to a different object selection when setting up another template in the future.

If you are also intending to create historical views from this template you will also need to create Historical associations within the Template Definition dialog box. Your screen will appear like this: Select the drop-down menu to the right of the statistic field.